Frequently Asked Questions

Below are some answers to frequently asked questions by patients and referring physicians.

Who do I talk to in regards to billing?
For all billing questions, please call 770-427-3217.

What should I do if my insurance has changed since my last visit?
If your insurance has changed, please bring your current insurance information with you at the time of visit. If you do not, your appointment may have to be rescheduled.

Is my co-pay due at the time of the visit or can I be billed?
Co-pays are due at the time of visit and are not able to be billed to the patient. We may have to reschedule your appointment if co-pay is not given up front.

If I am a new patient, do I need to come in early?
All new patients are required to be here 30 minutes prior to their appointment time.

How do I request refills on my prescriptions?
Our refills are initiated electronically through your pharmacy. Please contact them for the refills. Please contact your physician's triage nurse for any questions regarding your prescriptions or treatment. These numbers can be found on our contact page.

Can I just drop off my 24 hour urine collection without an appointment?
No, you must have an appointment because blood has to be drawn at the same time as the drop off.

What if I miss my appointment?
In the case that you do miss your appointment, please call the office to reschedule as soon as possible as the physician's schedules book relatively quickly. If we do not hear from you, a No-Show fee may be charged.

What should I do if I have to reschedule my appointment?
We understand that unforeseen circumstance arise that may require you to reschedule your appointment. Please give us as much notice as possible so we can reschedule to a more convenient time.